Acceptable Use Policy

This policy sets out what you may not do on the Popup Pal platform. It forms part of our Terms of Service and applies to organisers, their teams, traders and buyers. The short version: run real events, describe them honestly, respect the people whose data you hold, and don’t break the law.

1. Prohibited events and listings

You may not use Popup Pal to list or run events that:

• are illegal in the jurisdiction where they take place, or facilitate illegal activity;
• do not exist, or that you have no genuine intention or authority to run (including selling tickets for venues or dates you have not secured);
• promote hatred or violence against people on the basis of protected characteristics;
• primarily involve the sale of weapons, illegal drugs, counterfeit goods or stolen property (including via stalls or bring-and-buy);
• involve pyramid schemes, multi-level marketing recruitment events disguised as fairs, or investment fraud;
• are sexual services events, or events involving minors in age-inappropriate contexts.

2. Financial conduct

• No money laundering, fee evasion or artificial transaction structuring.
• No collecting payment for tickets or stalls you do not intend to honour.
• Organisers must honour their published refund policy and their refund obligations on cancellation, as set out in the Organiser Agreement.
• No use of stolen payment credentials; no ticket purchase with intent to defraud.

3. Data and messaging

• Only message people who have a relationship with you through the platform, and only send marketing to people who opted in. Broadcast tools may not be used for spam.
• Do not import contact lists without valid consent for the marketing you intend to send.
• Attendee and subscriber data may be used only for purposes compatible with why it was collected — it may not be sold or swapped.
• Honour unsubscribes and data requests promptly.

4. Platform integrity

• No attempting to probe, breach or overload the Service; no scraping at scale; no automated ticket purchasing (bots).
• No duplicating, forging or tampering with tickets, QR codes, order links, claim links or pay links.
• No misrepresenting your identity or affiliation, and no registering accounts to evade a previous suspension.
• No uploading malware or unlawful content through forms, images or file-upload questions.

5. Content standards

Event pages, application forms, broadcasts and announcements must be accurate and lawful, must not infringe third-party rights (including using images you don’t have rights to), and must not contain deceptive claims about the event, its attendance or its exhibitors.

6. Enforcement

We may remove content, pause ticket sales, suspend features or terminate accounts for breaches of this policy — proportionately to the severity, and with notice and a chance to remedy where the situation allows. Suspected fraud may be reported to payment providers and law enforcement. New organiser accounts undergo review, and we may ask for verification before enabling sales at scale.

7. Reporting

To report an event, listing or message that you believe breaches this policy, contact us with links and details. We review reports promptly and treat reporters’ details confidentially.