Organiser Agreement

This agreement between you (the “Organiser”) and Popup Pal, United Kingdom (“Popup Pal”) applies when you use Popup Pal to publish events, sell tickets or manage stallholders. It supplements the Terms of Service; if they conflict, this agreement prevails for organisers.

1. You are the seller

You are the promoter and seller of record for your events, tickets and stall pitches. You are responsible for the event taking place as described, for compliance with law applicable to your event (licensing, safety, insurance, consumer law, taxes including any VAT on your ticket and stall sales), and for your relationships with venues, traders and attendees. Popup Pal provides the software.

2. How payments are processed

• All payments are processed by Stripe. Popup Pal is a Stripe Connect platform; to take payments you must complete onboarding for a Stripe connected account and accept Stripe’s own terms, including the Stripe Connected Account Agreement.
• Ticket charges are made directly on your Stripe account. They settle to your Stripe balance per transaction and pay out to your bank on your Stripe payout schedule.
• Online stall payments are also made directly on your Stripe account. You are the merchant of record and seller for every stall payment. The money is never held in, and never passes through, a Popup Pal account.
• How a trader pays depends on your plan. On every paid plan traders can pay a stall invoice by card. On plans that include Pay by Bank (UK open banking) traders authorise a transfer with their own bank instead; a Pay by Bank payment can take a short time to settle, so the invoice shows as processing before it shows as paid. Pay by Bank is available for invoices in pounds sterling; anything else is collected by card. Which plans include Pay by Bank is published on the pricing page.
• Payments taken under an earlier arrangement. A limited number of stall payments were created on Popup Pal’s own Stripe account and transferred to yours automatically. Those payments are already settled with you and are refunded by reversing that transfer (see clause 6). No new stall payment is created that way.
• Because you are the seller of record, ticket chargebacks, card disputes and stall-payment disputes are between you, Stripe and the payer’s bank or card issuer. We provide order and invoice records to support you in disputes.
• You must keep your Stripe connected account in good standing to sell paid tickets and to receive online stall payments.

3. Your plan and what it covers

Selling tickets does not require a plan. Collecting stall payments online does: it requires a paid plan in good standing. Plans differ by capacity — how much you can run at once — rather than by feature. Two things are genuinely plan-dependent: event series and Pay by Bank. Current plans, capacities and prices are published on the pricing page and form part of this agreement.

These words mean the following in this agreement.

• Active event. An event counts as active while any of these is true: it is published; its application form is open; it has a date that has not yet finished; or it has a stall invoice that has been issued and not yet settled. An event counts once however many dates it has — a weekly market run as one event is one active event. Cancelled events do not count.
• Archived. Archiving is how you tell us an event is finished. You archive an event after it has happened and its payments have settled, and from that moment it stops counting towards your active event capacity. Archiving deletes nothing and hides nothing from you. The event, its orders, tickets, invoices, applications, documents and reports stay in your account, stay searchable and stay exportable, on any plan, including after you cancel. Your history is always available to you.
• Confirmed stall place. A stall place on a single event that has reached the confirmed state — the trader has accepted and the place is theirs. The capacity is per event, not a total across your events.
• Applications are never limited. You can receive, read, shortlist and decline any number of applications on any plan. Only confirmed places count.
• Team member. Every person who is a member of your business counts as one team member, whatever their role — owners, admins, staff and venue partners alike.

What happens when you reach a limit. We refuse the action that would take you past it and tell you which limit you reached and what your options are — archive a finished event, remove a team member, or move to a plan with more room. We will never move you to a different plan, and never charge you more than the plan you chose, because of something you did in the product. There is no automatic upgrade, no pro-rata top-up and no overage charge on this agreement. Any change of plan is one you make yourself. Reaching a limit never affects anything you have already sold, issued or confirmed, and never affects ticket sales.

4. Fee schedule

• Paid tickets: 4.5% of the order total (tickets and paid extras) plus £0.59 per paid ticket, plus VAT at the prevailing UK rate, with card processing included. It is collected automatically as a Stripe application fee at the time of each charge. This is the same on every plan and applies whether or not you have a plan.
• Free tickets: no per-ticket platform fee.
• Ticket fee model: per event, you choose to pass the ticket fee on to buyers (shown as a service fee at checkout) or absorb it into your price.
• Plan subscription: billed monthly or annually in advance (annual billing includes two months free), by card or Bacs Direct Debit. Prices are stated excluding VAT, which is added at the prevailing UK rate — currently 20%.
• Popup Pal takes 0% of stall money. We charge no percentage, no per-payment fee and no per-invoice fee on stall payments, and we receive no part of what a trader pays you. Cash and offline payments you record yourself cost nothing either. Your plan fee is the only thing you pay us for stall payments, however many you take.
• Stripe’s processing fee is yours, at cost. Stripe charges its own processing fee for each online stall payment to your own connected account, at Stripe’s published rates for the payment method used. We do not add to it, mark it up or receive any part of it, and we do not pay it for you. You can see each fee in your own Stripe dashboard.
• Changes: we will give you at least 30 days’ notice by email before changing our fees, or before changing which costs you bear, and you may cancel before the change takes effect. Changes never apply retroactively to completed ticket sales or stall payments. If you are on an annual plan, a price change takes effect at your next renewal.

5. Ticket refund obligations

• You must publish a refund policy for each event (flexible, moderate, strict or none) and honour it. Refunds inside the self-serve window are processed automatically from your Stripe balance.
• If you cancel an event, you must refund paid ticket holders in full (including any service fee they paid) within a reasonable time and in any case within 14 days of cancellation.
• If an event is materially altered (date moved, venue changed significantly), you must offer affected ticket holders a refund or a reasonable alternative.
• When you refund a ticket order, in full or in part, Popup Pal returns its platform application fee in proportion to the amount refunded.

6. Stall payment refunds

• Stall-payment refunds are yours to initiate. You may refund an online stall payment, in full or in part, from your dashboard. The money returns to the trader by the method they paid with.
• Because the payment was made on your own Stripe account, the refund is funded from your Stripe balance. A refund needs your available balance to cover it; where it does not, the refund is declined until enough has settled. Popup Pal charges you nothing to make a refund; whether Stripe returns its own processing fee on a refunded payment is a matter for Stripe’s terms, not ours.
• Stall payments taken under the earlier arrangement described in clause 2 are refunded by reversing the transfer that sent them to you, which likewise requires your balance to cover it.
• Negative balances: if a refund, dispute or reversal leaves your connected Stripe account with a negative balance, you must fund it promptly. You authorise Stripe and Popup Pal to recover such amounts from your subsequent payments, payouts or linked funding sources, and you will reimburse Popup Pal for any amount Stripe recovers from Popup Pal on your behalf.
• You must maintain a sufficient Stripe balance (or linked funding source) to meet refund obligations. Nothing in this section limits buyers’ or traders’ statutory rights.

7. Cancelling your plan, and read-only mode

You can cancel your plan at any time from your billing settings. Your plan runs to the end of the period you have already paid for; fees already due for that period remain payable. After it ends — and if a renewal payment ultimately fails after Stripe has finished retrying it — your account becomes read-only.

Read-only is not deletion, and it is not the loss of your account. You keep your sign-in. Every event, order, ticket, application, offer, invoice, document, report and contact list stays exactly where it is, readable, searchable and exportable. We delete nothing because you cancelled. Data is deleted only when you ask us to close the account, or as described in the Privacy Policy.

What pauses in read-only mode:

• public application forms stop accepting new applications;
• you cannot make new stall offers or issue new invoices;
• an offer that has to be paid for to be confirmed cannot be confirmed; and
• automatic reminders and chasers stop sending.

Invoices you have already sent are not paused. Their pay links keep working and traders can still pay you, because that money is yours, we take none of it, and a billing matter between you and us is no reason to strand a debt a trader owes you. If your plan included Pay by Bank, those links collect by card instead while the plan is lapsed.

Ticketing is not part of this. Selling tickets has never required a plan, so cancelling one does not stop you selling, scanning or refunding tickets.

People other than you are affected by read-only mode, and this is what we owe them. This clause is deliberately specific, because a subscription ending between you and us should not quietly cost a third party something they are owed.

• Buyers holding tickets. Tickets already sold stay valid. Order links, QR codes, wallet passes, forwarding and the refund routes stated at checkout keep working, and an event that is published and still going ahead stays published and scannable. Read-only never invalidates a ticket someone has already bought.
• Traders holding unpaid invoices. An invoice you have already issued is a debt between you and that trader, and read-only mode leaves it exactly where it is: the pay link keeps working, the trader can still pay, and the money still goes to you. We will not hold a trader’s payment hostage to a subscription matter that is not theirs. The invoice, its amount and its history stay visible to both of you.
• Traders holding time-limited offers. An offer you have already made stays visible, but we stop chasing it, and where confirming the place requires a payment the trader cannot complete it while your account is read-only. You must tell affected traders promptly whether the place still stands, and you must not treat a trader as having lost a place, or charge them a late fee, because a deadline passed while they were unable to confirm.

Read-only mode is reversible: start a plan again and everything resumes where it left off, with nothing to restore and nothing lost.

8. Stallholders

Stall terms — pricing, what a pitch includes, cancellation and no-show rules — are between you and your traders, and you should state them on your application form. You must handle application data fairly, decide applications in reasonable time, and not use trader data for purposes beyond running your events without separate consent.

9. Data protection

For attendee, subscriber and trader data collected through your events, you are the data controller and Popup Pal is your processor, processing that data only to provide the Service and on your lawful instructions. You are responsible for having a lawful basis for your use of that data (including marketing consent) and for responding to data subject requests, with our assistance. Details are in the Privacy Policy. On termination you may export your data; we then delete or anonymise it, subject to legal retention requirements.

10. Your content and conduct

Your listings and communications must be accurate and comply with the Acceptable Use Policy. You must not use broadcast tools to send unsolicited marketing. You grant us the right to display your event content on the platform and in indexes (search engines, sitemaps) for public events.

11. Suspension

We may pause sales or suspend your account where we reasonably suspect fraud, a material breach of this agreement, or risk to buyers — with notice and an opportunity to resolve wherever the circumstances allow. Money already collected sits in your own Stripe account and remains yours, subject to Stripe’s own controls.

12. Liability between us

You indemnify Popup Pal against third-party claims arising from your events, your content or your breach of this agreement (including claims by ticket holders or traders), except to the extent caused by our own breach or negligence. Our liability to you is limited as set out in the Terms of Service.

13. Term and termination

This agreement applies while you have an organiser account, whether or not you have a paid plan. Cancelling a plan is not closing your account — see clause 7. You may close your account entirely at any time once outstanding events are completed or cancelled with refunds settled and traders settled. Closing your account does not remove subscription fees already due for the current period. Sections that by nature survive (fees accrued, refund obligations, data protection, indemnities) survive termination.