Organiser Agreement

This agreement between you (the “Organiser”) and Popup Pal, United Kingdom (“Popup Pal”) applies when you use Popup Pal to publish events, sell tickets or manage stallholders. It supplements the Terms of Service; if they conflict, this agreement prevails for organisers.

1. You are the seller

You are the promoter and seller of record for your events, tickets and stall pitches. You are responsible for the event taking place as described, for compliance with law applicable to your event (licensing, safety, insurance, consumer law, taxes including any VAT on your ticket sales), and for your relationships with venues, traders and attendees. Popup Pal provides the software.

2. Payments run through your Stripe account

• To sell paid tickets or invoice stall fees, you must complete onboarding for a Stripe connected account and accept Stripe’s own terms, including the Stripe Connected Account Agreement.
• Charges for tickets and stall invoices are made directly on your Stripe account. Funds never pool with Popup Pal; they settle to your Stripe balance per transaction and pay out to your bank on your Stripe payout schedule.
• Because you are the merchant of record, chargebacks and payment disputes are between you, Stripe and the cardholder’s bank. We provide order records to support you in disputes.
• You must keep your Stripe account in good standing. If Stripe suspends your account, paid features are unavailable until it is restored.

3. Fee schedule

• Platform fee: 3.5% of the transaction amount plus £0.50 per paid ticket (2.5% plus £0.30 on the Max plan; stall invoices carry the percentage plus one fixed unit) on paid tickets and on stall invoices paid through the platform, all-in (card processing included), with a minimum of £0.01 per paid transaction. It is collected automatically as a Stripe application fee at the time of each charge.
• Free tickets and free events: no platform fee.
• Fee model: per event, you choose to pass the fee on to buyers (shown as a service fee at checkout) or absorb it into your price.
• Subscriptions: Pro (£29/month or £290/year) and Max (£79/month or £790/year) are billed separately through Stripe Billing. Current pricing is published on the pricing page; we will give at least 30 days’ notice before changing fees, and changes do not apply retroactively to completed sales.

4. Refund obligations

• You must publish a refund policy for each event (flexible, moderate, strict or none) and honour it. Refunds inside the self-serve window are processed automatically from your Stripe balance.
• If you cancel an event, you must refund paid ticket holders in full (including any service fee they paid) within a reasonable time and in any case within 14 days of cancellation.
• If an event is materially altered (date moved, venue changed significantly), you must offer affected ticket holders a refund or a reasonable alternative.
• When you refund an order in full, Popup Pal returns its platform application fee for that order.
• You must maintain a sufficient Stripe balance (or linked funding source) to meet refund obligations. Nothing in this section limits buyers’ statutory rights.

5. Stallholders

Stall terms — pricing, what a pitch includes, cancellation and no-show rules — are between you and your traders, and you should state them on your application form. You must handle application data fairly, decide applications in reasonable time, and not use trader data for purposes beyond running your events without separate consent.

6. Data protection

For attendee, subscriber and trader data collected through your events, you are the data controller and Popup Pal is your processor, processing that data only to provide the Service and on your lawful instructions. You are responsible for having a lawful basis for your use of that data (including marketing consent) and for responding to data subject requests, with our assistance. Details are in the Privacy Policy. On termination you may export your data; we then delete or anonymise it, subject to legal retention requirements.

7. Your content and conduct

Your listings and communications must be accurate and comply with the Acceptable Use Policy. You must not use broadcast tools to send unsolicited marketing. You grant us the right to display your event content on the platform and in indexes (search engines, sitemaps) for public events.

8. Suspension

We may pause sales or suspend your account where we reasonably suspect fraud, a material breach of this agreement, or risk to buyers — with notice and an opportunity to resolve wherever the circumstances allow. Funds already collected remain in your Stripe account, subject to Stripe’s own controls.

9. Liability between us

You indemnify Popup Pal against third-party claims arising from your events, your content or your breach of this agreement (including claims by ticket holders or traders), except to the extent caused by our own breach or negligence. Our liability to you is limited as set out in the Terms of Service.

10. Term and termination

This agreement applies while you have an organiser account. You may close your account at any time once outstanding events are completed or cancelled with refunds settled. Sections that by nature survive (fees accrued, refund obligations, data protection, indemnities) survive termination.