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Documentation
Everything about how Popup Pal works, organised by who you are. Can’t find an answer? Contact support — we reply within one business day.
For organisers
Set up your business, connect Stripe, publish events, manage stallholders and run show day. Start here if you run the event.
For traders
Applying for stalls, claiming your stall profile, paying invoices online and capturing your audience with your stall QR.
For ticket buyers
Finding your tickets (no account needed), requesting refunds, forwarding tickets to friends and adding passes to your phone wallet.
The one-paragraph version of Popup Pal
Organisers create events and connect their own Stripe account; ticket money and stall fees are charged directly on that account, with Popup Pal’s all-in fee (3.5% + 50p per ticket) deducted automatically. Buyers never create accounts — a secure link in their confirmation email is their key to tickets, refunds and forwarding. Traders apply for stalls through the organiser’s form, pay invoices via tokenised links, and can claim their stall to track their own performance.