Browse documentation
For ticket buyers
You never need an account to buy or manage tickets on Popup Pal. Everything works from the secure link in your confirmation email.
Finding your tickets
Your order link is your key — here’s where it lives and how to recover it.
Refunds
How refund policies work and how to request one from your order page.
Ticket forwarding
Send a ticket to a friend so it scans under their name, not yours.
Wallet passes
Add your ticket to Apple Wallet or Google Wallet for the door.