VAT & receipts

If your business is VAT registered, your buyers and traders need receipts that show the VAT they paid and your VAT number. Popup Pal handles that with one setting: your prices stay exactly as you set them, and the VAT portion is worked out and shown on every money document.

Turning it on

1. Go to Settings in your dashboard and find the VAT & receipts card.
2. Tick This business is VAT registered.
3. Enter your VAT number (for example GB123456789) and your rate. The standard UK rate is 20%.
4. Save. That is the whole setup.

What changes for buyers

Nothing about pricing: ticket prices on your event page are treated as VAT inclusive, which is how consumer prices must be shown in the UK anyway. What changes is the paperwork. The order confirmation email and the buyer's ticket page both gain a line under the total: the VAT amount, the rate, and your VAT number. That line is the VAT receipt.

What changes for traders

Stall invoices issued after you switch VAT on carry the same breakdown: the fee you set, the VAT included in it, the rate, and your VAT number. It appears on the invoice email, on the payment page, and on the receipt email a trader gets after paying. Traders who are VAT registered themselves can reclaim against it.

Good to know

• The rate is frozen per document. Orders and invoices keep the rate that applied when they were created, so changing your settings later never rewrites history.
• Not registered? Do nothing. Receipts simply show totals with no VAT line, which is correct for businesses under the registration threshold.
• VAT is calculated on what the buyer actually pays, including any booking fee you pass on and any add-ons, and after discounts.
• This is bookkeeping support, not tax advice: check your registration duties and rates with your accountant.