Refunds

Refund requests happen from your order page — the secure link in your confirmation email (lost it? see Finding your tickets). No account, no support ticket, no waiting on hold.

Every event states its policy

Each event page shows the organiser’s refund policy before you buy. There are four:

• Flexible — full refund on request until 24 hours before doors.
• Moderate — full refund until 7 days before doors.
• Strict — full refund until 30 days before doors.
• No self-serve refunds — every request goes to the organiser to decide.

Requesting a refund

1. Open your order page and choose request a refund.
2. Pick the whole order or individual tickets (you can refund one child ticket and keep the rest).
3. If you’re inside the policy window, the refund is approved and processed automatically — no human in the loop. Outside the window, your request goes to the organiser with an optional message; they approve or decline it.

When does the money arrive?

Refunds go back to the card you paid with. Once processed, banks typically show the money within 5–10 working days depending on your card issuer. Refunded tickets are cancelled immediately and their QR codes stop scanning.

If the event is cancelled

Organisers are required to refund paid ticket holders when they cancel an event, and you’ll be notified by email. If an event was cancelled and no refund has appeared within a reasonable time, contact support with your order reference and we’ll chase it with the organiser.