Claiming your stall

When an organiser accepts your application, your acceptance email includes a claim link — a secure, single-purpose link that connects the stall to you.

Why claim?

You can trade without claiming — the stall exists, your invoice works, the organiser has your details. But claiming links the stall to a trader account (sign in with your email and a 6-digit code, or Google/Apple) and gives you one place for:

Your stall details — check your pitch label once the organiser assigns it on the floor plan, and keep your contact details current.
Invoices — every stall fee invoice and its status, with online payment (see Paying invoices).
Your documents — if the organiser requires documents (public liability insurance, food hygiene certificates, licences), you upload them here as a PDF or photo with their expiry date. You can see whether each one is approved, and you get an email reminder before anything expires.
Your history — every show you’ve traded at through Popup Pal, across different organisers, under one login.
Your audience QR — each stall gets a unique QR code visitors can scan to join your mailing list, with consent recorded properly. Subscribers captured at your stall belong to your audience.

Claiming step by step

Open the claim link from your acceptance email.
Sign in — or create your trader account on the spot with just your email.
That’s it. The stall now appears under your account, alongside any others you claim later.

Common questions

I lost the claim email. Use Find my stalls — enter the email you applied with and we re-send every link: claim links, outstanding invoices, everything. Or simply sign in at your trader workspace with that email; stalls waiting to be claimed appear there with a claim button.

The claim link was sent to a colleague who left. Ask the organiser to copy your claim link from their Traders tab and send it to the right address.

Does claiming cost anything? No. Claiming and the trader account are completely free — including your stall QR audience capture.