Paying invoices

When an organiser accepts your application with invoicing enabled, Popup Pal emails you an invoice for your stall fee with a numbered reference (like PP-INV-000123) and a secure pay link.

Paying

1. Open the pay link from the invoice email — no account or sign-in needed.
2. Check the details: event, organiser, amount and due date.
3. Pay. The link takes you to a secure Stripe checkout and shows which method the organiser uses.

Card, or bank transfer?

That is up to the organiser, and it depends on the Popup Pal plan they are on. You do not have to choose or set anything up — the pay link opens whichever applies.

• By card — the usual case. Enter your card details, complete any check your bank asks for, and the payment goes through there and then. The invoice shows as paid and your receipt arrives by email.
• By bank transfer (Pay by Bank) — used by organisers whose plan includes it, for invoices in pounds. You pick your bank, approve the exact amount in your own banking app or website, and no card details are involved. Bank payments settle a little more slowly, so the invoice shows as processing for a while before it flips to paid. That is normal: your money has left, the organiser’s side is just waiting for the banks. Your receipt arrives when it settles.

Either way the money goes to the organiser’s own account, not to Popup Pal. If the organiser has no online collection set up at all, they will ask you to pay by cash or bank transfer directly and then mark the invoice as paid — ask for a receipt and keep the email.

If you’ve claimed your stall, all invoices and their statuses are also visible under your trader account — useful at year-end when you need every receipt.

Due dates

Invoices are due 14 days from when they’re issued. An unpaid invoice generally means an unconfirmed pitch — if you can’t pay by the due date, tell the organiser rather than going quiet; most would rather wait a little than lose a good trader.

Refunds and cancellations

If the event is cancelled or you cancel with the organiser’s agreement, the organiser refunds the invoice under the terms shown when you applied. Refund terms for stall fees are between you and the organiser — check those terms when you apply, and keep the emails.

Something looks wrong?

Wrong amount, wrong category, double invoice — contact the organiser first; they control invoicing for their event. If a payment went through but the invoice still shows unpaid after a few minutes, contact Popup Pal support with the invoice number. Bank payments are the one exception: those sit in processing for a while by design, so give them a few hours before worrying.

One thing you do not need to worry about: an invoice you have already been sent stays payable even if the organiser’s Popup Pal plan lapses. The link keeps working — it may switch from bank transfer to card, but it will not leave you unable to pay a pitch you have taken. If a link ever refuses you, tell us.