Popup Pal
Browse documentation

Connect Stripe & get paid

Popup Pal is built on a simple principle: your money should never sit with us. Every payment — ticket sales and stall invoices alike — is charged directly on your own Stripe account. Popup Pal takes its 3.5% + 50p per ticket fee as an automatic application fee on each transaction, and everything else is yours immediately.

Connecting your account

  1. In your dashboard, open your business settings and choose Connect Stripe.
  2. You’ll be sent to Stripe’s onboarding — it collects your business details, identity verification and bank account. This is Stripe’s standard process (an Express account) and usually takes under ten minutes.
  3. When Stripe confirms your details, your dashboard shows charges and payouts as enabled, and you can start selling paid tickets.

If you already use Stripe for something else, we still create a dedicated connected account for your Popup Pal business — it keeps event money cleanly separated.

When do I get the money?

Funds are yours from the moment a buyer pays; they settle into your Stripe balance per transaction and Stripe pays out to your bank on its standard schedule for your country (typically a few working days on a rolling basis). There is no waiting until after the event and no minimum balance. You can see every charge in your own Stripe dashboard as well as in Popup Pal.

How the fee works

The all-in fee (3.5% + 50p per ticket) is taken automatically per transaction as an application fee — it already includes card processing, so you won’t see a separate Stripe processing charge from us on top. Free tickets carry no fee. You choose per event whether buyers pay the fee at checkout (pass on) or you absorb it into the ticket price — see Ticket types & fees.

Refunds and disputes

Refunds are processed from your Stripe balance back to the buyer’s original payment method. Because charges are made on your account, card disputes (chargebacks) are also handled between you, Stripe and the cardholder’s bank — Popup Pal gives you the order evidence you need. See Refunds & cancellations.