Connect Stripe & get paid

Paid ticket sales are charged directly on your own Stripe account. Popup Pal takes its 4.5% + 59p + VAT per-ticket fee as an automatic application fee on each transaction, and everything else is yours immediately.

Connecting your account

1. In your dashboard, open Settings → Payments and choose Connect with Stripe.
2. You’ll be sent to Stripe’s onboarding — it collects your business details, identity verification and bank account. This is Stripe’s standard process (an Express account) and usually takes under ten minutes.
3. When Stripe confirms your details, your dashboard shows charges and payouts as enabled, and you can start selling paid tickets.

If you already use Stripe for something else, we still create a dedicated connected account for your Popup Pal business — it keeps event money cleanly separated.

When do I get the money?

Funds are yours from the moment a buyer pays; they settle into your Stripe balance per transaction and Stripe pays out to your bank on its standard schedule for your country (typically a few working days on a rolling basis). There is no waiting until after the event and no minimum balance. You can see every charge in your own Stripe dashboard as well as in Popup Pal.

How the fee works

The fee (4.5% + 59p + VAT per ticket) is taken automatically per transaction as an application fee — it already includes card processing, so you won’t see a separate Stripe processing charge from us on top. Free tickets carry no fee. You choose per event whether buyers pay the fee at checkout (pass on) or you absorb it into the ticket price — see Ticket types & fees.

Stall payments work differently

Stall invoices are paid through their own secure link rather than the ticket checkout, and the charge is made directly on your Stripe account too — you are the merchant of record and the money never passes through Popup Pal.

Popup Pal takes 0% of stall money — no percentage, no per-payment fee, no per-invoice fee, on any plan. What you pay us is the flat plan fee, which is what lets you collect online at all. Unlike tickets, though, the processing is not bundled: Stripe charges its own fee for each stall payment to your connected account at its published rates, and we neither mark it up nor take a share of it. You will see those fees in your Stripe dashboard.

How a trader pays depends on your plan: on Max, traders pay by Pay by Bank (they authorise a transfer with their own bank, and the invoice shows as processing until it settles); on other paid plans they pay by card, which settles immediately. Either way the invoice status updates in Popup Pal on its own. See Plans, limits & billing.

Refunds and disputes

Refunds are processed from your Stripe balance back to the buyer’s original payment method. Because charges are made on your account, card disputes (chargebacks) are also handled between you, Stripe and the cardholder’s bank — Popup Pal gives you the order evidence you need. See Refunds & cancellations.

Stall refunds work the same way and come out of the same balance, so a refund needs enough settled money in your Stripe account to cover it — if it does not, the refund waits rather than failing halfway. Popup Pal charges you nothing to make one.