Waitlists

Selling out is the best problem an organiser can have, but only if you keep hold of the demand. The moment every online ticket type is gone, your event page swaps the ticket box for a waitlist form. No setup, no toggle: it just happens.

How buyers join

A visitor who lands on a sold-out event page sees a short form: name and email, one button. They get a confirmation on the page and a promise of exactly one email if tickets come back. Each email address can join once per event.

How the waitlist gets notified

Waitlist members are emailed automatically when tickets genuinely become buyable again:

• You raise the capacity of a ticket type, or add a new one.
• A full refund frees up tickets.

You can also trigger it by hand from Tickets on the event: the Email waitlist now button sends to everyone who has not yet been notified, provided tickets are actually available. Each person gets at most one availability email per event, ever, so a refund trickle can never turn into spam.

Managing the list

The waitlist lives on the event's Tickets page: who joined, when, and whether they have been notified. You can remove an entry at any time, for example on a data-deletion request.

Good to know

• Tickets released to the waitlist are first come, first served. The email says so.
• Unlimited-capacity ticket types never trigger the waitlist, because they cannot sell out.
• On multi-day events with per-day capacity, the waitlist only appears when every remaining day is fully sold.