Terms of Service

These Terms of Service (the “Terms”) govern the use of the Popup Pal platform (the “Service”), operated by Popup Pal, United Kingdom (“Popup Pal”, “we”, “us”). By using the Service — as an event organiser, a stallholder or trader, or a ticket buyer — you agree to these Terms. If you use the Service on behalf of an organisation, you confirm you have authority to bind that organisation.

1. What Popup Pal is (and is not)

Popup Pal provides software that lets event organisers publish events, sell tickets, manage stallholder applications and invoices, and run day-of operations. Events are run by their organisers, not by Popup Pal. When you buy a ticket or a stall, your contract for the event itself is with the organiser. We are not the promoter, venue, seller of record or agent of any event, and we do not guarantee that any event will take place as described.

2. Accounts

Organisers, their team members and traders sign in with a verified email address (or a linked Google or Apple identity). You are responsible for activity under your account and for keeping your sign-in email secure. Ticket buyers do not create accounts: a secure order link is issued with each purchase, and anyone in possession of that link can manage the order — buyers are responsible for keeping their order links private (see clause 7).

3. Organisers

Additional terms for organisers — including payment flows through their Stripe account, refund obligations and the fee schedule — are set out in the Organiser Agreement, which forms part of these Terms for organisers. Organisers must ensure their events, listings and communications are lawful, accurate and consistent with our Acceptable Use Policy.

4. Payments

Payments are processed by Stripe. Ticket and stall payments are charged directly on the organiser’s connected Stripe account; Popup Pal deducts a platform fee as described on our pricing page and in the Organiser Agreement. Popup Pal does not hold event funds. Your card details are handled by Stripe and never touch Popup Pal’s servers.

5. Tickets and refunds

Each event displays the organiser’s refund policy before purchase. Refunds inside the stated self-serve window are processed automatically; other requests are decided by the organiser. If an organiser cancels an event, the organiser is obliged to refund paid ticket holders. Statutory rights that cannot be excluded — including any rights you have under UK consumer law — are unaffected by these Terms.

6. Traders and stalls

Stall applications are made to, and decided by, the organiser. Stall fees, cancellation terms for stalls and pitch allocations are matters between trader and organiser. Invoices issued through the Service are payable via the secure link provided; Popup Pal’s role is limited to facilitating the application, invoicing and payment workflow.

7. Order links and ticket integrity

Order links and ticket QR codes function like bearer instruments: whoever presents a valid code first is admitted. Do not share order links publicly. To transfer a ticket, use the forwarding feature, which invalidates the previous code. Duplicating, reselling at inflated prices where prohibited by law, or tampering with tickets or QR codes is a breach of these Terms.

8. Content

Organisers and traders retain ownership of content they upload (descriptions, images, forms) and grant Popup Pal a non-exclusive licence to host, display and distribute it for the purpose of operating the Service. You must have the rights to any content you upload. We may remove content that breaches these Terms or the Acceptable Use Policy.

9. Privacy

Our Privacy Policy explains what personal data we process and why, including the division of responsibilities between organisers (controllers of their attendee data) and Popup Pal (processor). Cookie usage is described in the Cookie Policy.

10. Service availability

We aim for high availability but the Service is provided “as is” and “as available”. We may modify features with reasonable notice where changes are material to organisers. Planned maintenance and incidents are published on our status page.

11. Suspension and termination

You may stop using the Service at any time; organisers may close their business account, subject to completing outstanding obligations to ticket holders and traders. We may suspend or terminate access for material breach of these Terms, suspected fraud, or legal requirement — where practicable, with notice and an opportunity to remedy.

12. Liability

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud. Subject to that: Popup Pal is not liable for the acts or omissions of organisers, traders or venues; for events being cancelled, altered or unsatisfactory; or for indirect or consequential loss. Our aggregate liability to any user in respect of the Service is limited to the greater of £100 or the total platform fees we received in connection with the transactions giving rise to the claim in the 12 months preceding it.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified to account holders by email or in the dashboard at least 14 days before taking effect. Continued use after that date constitutes acceptance.

14. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where mandatory consumer law in your country of residence provides otherwise.

15. Contact

Popup Pal, United Kingdom. Questions about these Terms: contact support.