How can we help?

Most questions are answered in the docs below. For everything else, a real person replies within one business day — same day for Pro and Max customers.

Find your answer in the docs

Organiser docs

Setup, Stripe payouts, events, stall applications, scanning and refunds.

Trader docs

Applying for stalls, claiming your stall, paying invoices.

Ticket buyer docs

Finding tickets, refunds, forwarding and wallet passes — no account needed.

Buying tickets and lost your order email? Start with Finding your tickets — it covers the most common request we get.

Contact support

Tell us what’s going on and include order references or event links where you can — it usually saves a round trip.

Response time: Within 1 business day. Pro and Max customers get priority support with same-day replies.
Refund questions: Refunds are decided by event organisers under their stated policy — we can chase, but we can’t overrule a policy you agreed to at checkout. See how refunds work.
Service status: Checking whether something is down? See the status page.