Ticket types & fees

Ticket types are the building blocks of your ticketing: adult, child, family, early bird, weekend pass, tasting session — each with its own price, capacity and rules.

Setting up a ticket type

• Price — any amount, including £0 for free tickets. Free tickets never carry a fee.
• Capacity — cap how many can sell, or leave unlimited. Capacities are enforced at checkout, so oversells can’t happen.
• Per-order limit — the default is 10 per order; tighten it for scarce tickets.
• Sale window — open and close sales at fixed times, or relative to doors (for example, close online sales an hour before opening). You can also hide a ticket type from the public page and use it for door sales only.
• Door price — optionally set a different walk-up price, used by box office mode.

Discounts

Create discount codes (percentage or fixed amount, with optional redemption limits and validity windows) or automatic discounts that apply when conditions are met — for example, a group rate when someone buys four or more tickets. Redemptions are tracked per code.

Checkout questions

Ask buyers questions at checkout — per order or per ticket. Text, choice and checkbox formats are supported. Use them sparingly: every extra question costs you a small slice of conversions.

The fee (3.5% + 50p per ticket): pass on or absorb

Each event chooses one of two fee models:

• Pass on (default) — the buyer sees a small service fee at checkout. A £10 ticket costs the buyer £10.35 and you receive the full £10.
• Absorb — the buyer pays face value and the fee comes out of your side. A £10 ticket costs the buyer £10 and you receive £9.65.

Either way, the fee is all-in (3.5% + 50p per ticket; 2.5% + 30p per ticket on Max): card processing is included and there is nothing else added by Popup Pal. The pricing page has a calculator if you want to see the numbers for your prices.