Day-of scanning
No hired hardware, no app installs for your team: scanning runs in the browser on any reasonably modern phone. Staff sign in, open the scanner and point the camera.
Scanning tickets
Every ticket carries a signed QR code. A scan shows an instant result: valid (with the ticket type and attendee name), already used (with the time it was scanned), or not valid (refunded, cancelled, or forwarded and superseded). Multiple team members can scan at different gates simultaneously — scans sync, so a ticket can’t enter twice through different doors.
If a buyer’s phone is dead, look them up by name, email or the short serial printed on the ticket, and check them in manually.
Multi-day passes and re-entry
Running a Friday-to-Sunday show? A weekend pass should not die on its first scan. Each event has a door scanningpolicy, set on the event's edit page:
- Single entry (the default): one admission per ticket, ever. Right for one-day events.
- Daily: each ticket admits once per event day. Scan a weekend pass on Friday and it reads as already admitted for the rest of Friday, then scans valid again on Saturday morning. Days follow your event's timezone.
- Re-entry: every scan admits and is logged. Right for venues where people come and go, such as food festivals with a wristband culture.
Every admission is recorded with a timestamp and the staff member who scanned it, whatever the policy, so your attendance numbers stay honest.
Box office mode
Walk-ups are sold through box office mode at your door price. Card sales taken on your own terminal are recorded alongside cash sales — Popup Pal doesn’t create a Stripe charge for door sales — so your end-of-day reconciliation is complete. Both issue real tickets, so your attendance numbers include everyone who came through.
Trader check-in
The same day-of tools include your trader list with pitch labels from the floor plan. Mark traders as arrived during setup and you’ll know exactly which pitches need chasing before doors.
Live announcements
When something changes mid-show — car park full, session moved, lost child at the information desk — send an announcement from your phone. It appears as a live banner on every buyer’s ticket page (and optionally goes to traders too), which beats hoping everyone follows your social accounts.
Before doors: a two-minute checklist
- Every scanning phone is signed in with a staff account and has done one successful test scan.
- Door prices are set on the ticket types you’ll sell at the box office.
- One named person owns failed-scan decisions, so the gate never debates policy.